Q. What kind of water tanks do you have?
A. We sell round tanks, slimlines, under decks and underground tanks made from food grade, low-density polyethylene. In steel we sell slimline, square slimlines, round and square water tanks. We also sell very large steel panel tanks in Zincaulme or Colorbond from 54,000 - 375,000 litres. Depending on your location we may have both Aquaplate / Colorbond tanks and stainless steel water tanks available. We also have Polyvinylchloride (PVC) bladder tanks which are mostly used for under deck installations. We have above and below ground concrete tanks up to 30,000 litres. Which concrete tanks are available depends on your location as well. If you would like to know more about which products are available in your area please call us on 1300 88 94 90.
Q. Where are your tanks and accessories available to? A. We have most kinds of tanks available in much of QLD, NSW, VIC, ACT, SA and WA. The only tanks we have available to the NT or to TAS are bladder tanks. We can ship pumps and accessories to all states.
Q. What are your delivery charges? A. Delivery costs depend on where you are located and which products you are buying, but many tank prices, and all accessory and pump prices include delivery to capital cities. To find out more about delivery for a particular product, please call us on 1300 88 94 90 or contact us via email.
Q. How do I order? A. Call us on 1300 88 94 90 and place your order over the phone. If the lines are busy, or you are calling outside of business hours you can leave a message and we will return your call as soon as possible. You can also contact us via email.
Q. What payment methods do you accept? A. We accept direct bank deposit, credit card (Visa and MasterCard) and cheques.
Q. Is GST included in the prices displayed on the website? A. Yes, GST is included in all the prices on the website.
Q. What colours are available? A. Both plastic and galvanised/Aquaplate steel water tanks are available in a range of colours. This includes round, slimline and under deck tanks. Often they are based on the Colorbond range. You can see some of the tank colours available here. Bladder and underground tanks usually come in one colour.
Q. Can you install my tank / or come to my property to give me a quote or advice? A. No, we are an online store only. If you are anywhere in Sydney we can probably recommend a plumber to you, please call us on 1300 88 94 90 to find out more. We are working on getting installation contacts in other states.
Q. Do you sell pumps or any tank accessories? A. Yes, please see our pump page for more information. We offer a discount on any of our pumps when bought with a tank.
Q. Do you sell solar pumps or accessories?
A. No, at this stage we are only supplying electric pumps.
Q. Can you service my pump?
A. No, we don't offer pump servicing, as we are an online store only. If your pump is within its manufacturer's warranty you may be able to contact them and obtain a free repair or replacement.
Q. Slimline or Round water tank? A. That depends on your personal preference and space requirements. Slimline tanks are great for small spaces. Polyethylene (plastic) slimlines come in sizes up to about 5000 litres. There are some steel slimline tanks that are up to 10000 litres however. Round water tanks are more economical in terms of how much they cost per litre compared to slimline tanks, but take up more room. If you have the space and want to save some money go for a round water tank.
Q. How big does my tank need to be? A. That depends on what you're going to do with the tank water. To get a better idea of what sized tank you need, you should ask yourself what you are using the tank water for. Is the tank just to water your garden, or is it supplying all your water needs in an area without a municipal water supply? For example, 5000-10,000 litre tanks are usually enough to supplement the water supply in a suburban house. In this example the tank might be connected to a house with a family of five, supplying two or three toilets, a washing machine, one garden tap and a drip irrigation system. It isn't connected to the kitchen or bathroom taps or the showers or baths. And it isn't the only water supply available. For a rural property where tank water is the only water supply, you might need 50,000 - 300,000 litres or more. To get a more exact estimate, you can use an online calculator like The Tankulator
Q. Can I install a tank under a deck or under the house? A. Yes, you can. There are several options for installing tanks under decks. There are two types of tanks specially made to go under decks. The first is an under deck or rectangle tanks. These are rigid tanks similar to other round or slimline above ground polyethylene tanks. They are made from the same material - UV resistant, food grade polyethylene and are available in the same range of colours. We sell under deck tanks in 1800 and 2000 litre sizes in NSW, VIC and QLD. There are also bladder tanks available to every capital city in Australia. The bladder tanks we sell are a poly vinyl chloride (PVC) plastic bladder in a steel frame. They are available in a large range of sizes from 1700 - 8600 litres of actual capacity. Please see the Bladder Tanks section on our Under Deck Tanks page. You can also put a low height round or slimline tank under a deck, or use underground plastic or concrete tanks.
Q. How do I get a rainwater tank rebate? A. The best way to get up to date information on any rainwater tank rebates offered in your area is to contact your local water authority. For links to state and city water websites, please click here.
Q. Can I install the rainwater tank myself? A. Yes you can, although we recommend you use a licensed plumber with experience in installing water tanks. You can find some basic installation information here.
Q. If my tank is connected to the house fixtures, what happens if the tank runs out of water?
A. If you are in an area with a mains or municipal water supply, you have three options. The first is that you use a pump with a 'water switch' device. The water switch is installed with your pump and will automatically switch to mains water if the tank runs out of water. All pump brands have their own name for this device, but it will have the same basic function. The second option is to use a float valve or similar device that is installed in the tank, and if the water level drops below a certain level the tank is refilled from the mains water. The third option is to switch the supply over manually when the tank runs out of water.
Q. How do I keep the tank water clean? A. There are various things you can do. The first thing is to stop debris from getting into the tank in the first place. Make sure that your roof guttering is regularly cleaned. You can also install a product like Gutter Guard. There are also different pre-tank filtration devices like a First Flush Diverter, Leaf Catcha or Leaf Eater. Most water tanks will come with a meshed leaf strainer on the inlet as well which will help to keep leaves and larger debris out of the tank. If you have trees near your roof or tank, especially Eucalyptus or Melaleuca leaves, they can get into the tank water, staining it a 'tea' colour and giving it an unpleasant smell. This is a common problem that can be fixed by installing a sediment filter on the tank. There are also other types of tank filtration that can be installed post-tank, like UV and reverse osmosis filters. At this stage we aren't supplying the UV or reverse osmosis systems. Finally, you can also clean out the whole tank every year or two. This requires the whole tank to be empty, and it is then cleaned with a high pressure hose (at minimum). It might also be scrubbed with a detergent. Some tank manufacturers recommend that you don't clean the tank too frequently in this way.
Q. Can I drink the rainwater from my tank? A. The answer to this question depends on your location. If you are in a rural area then drinking rainwater from a tank is usually fine. However, recommend if you are going to drink the rainwater from your tank that you apply one or more types of filtration to it, but this is up to you and your comfort level. If you live in a city it is not recommended to drink rainwater or use it for cooking, showering or bathing. This is mainly because rainwater in the city may contain heavy metals and other toxins from air pollution. Municipal water authorities usually recommend that you drink mains water if it is available and use your stored rain water for flushing toilets and watering gardens. The best thing to do is to check with local authorities on the rules and regulations that apply to your area.
Do you have a question that isn't answered here? Please call us on 1300 88 94 90 or contact us via email.
Studio 305 / 3 Gladstone Street
Newtown, NSW 2042
(02) 8571 9600